Refund policy

SHIPPING & RETURNS

SHIPPING

Orders are typically processed within 2–4 business days, excluding weekends and holidays. During new releases, sales or other high-volume periods, processing may take slightly longer.

Shipping rates and estimated delivery times are shown at checkout. Once your order ships, you will receive tracking information at the email address provided during checkout.

Please double-check your shipping address before placing your order. Odds and Outlaws Co. is not responsible for delays, returned packages or delivery issues caused by an incorrect or incomplete address. Additional shipping charges may apply if an order must be shipped again.

Once a package has been accepted by the shipping carrier, delivery delays are outside our control. If your tracking shows that your package was delivered but you cannot locate it, please contact the carrier first and then reach out to us so we can help where possible.

RETURNS

We hope you love your order, but we understand that sometimes an item does not work out. Return requests must be submitted within 14 days of the order’s delivery date.

To qualify for a return, merchandise must be:

• Unworn, unwashed and unused
• Free from odors, smoke, pet hair, makeup and deodorant marks
• Returned with all original tags and packaging
• In the same condition in which it was received

Please contact us through our Contact page before mailing a return. Returns sent without approval may not be accepted. Customers are responsible for return shipping costs unless the item arrived damaged or an incorrect item was sent.

Original shipping charges are nonrefundable. Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected. Please allow additional time for your bank or card provider to process the refund.

FINAL-SALE ITEMS

The following items cannot be returned:

• Clearance and final-sale merchandise
• Earrings and other items intended for pierced areas
• Intimate apparel
• Personalized or custom-made items
• Gift cards
• Opened or used pet products

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective or incorrect, please contact us within 3 days of delivery. Include your order number and clear photos of the item and packaging so we can make it right.

EXCHANGES

Because inventory may be limited, we cannot guarantee direct exchanges. The quickest option is usually to return the original item and place a new order for the correct size or style.

ORDER CHANGES AND CANCELLATIONS

Please contact us as soon as possible if you need to change or cancel an order. We will do our best to help, but changes and cancellations cannot be guaranteed once processing has begun.

By placing an order with Odds and Outlaws Co., you agree to the policies listed above.